Conditions shipping & returns

This little text resums the general conditions. You'll find the full text on the french page (clic the french flag on topof the page)

Many pieces are unique, so if the item you order and pay is out of stock because of a stockerror, I'll send you a mail and refund you within 24hours unless you want to order something else. According to the french law you have 14 days to change your mind and retrun the object. It will be refundedwithin 15 days after my receiving it in good shape.

Shipping & Delivery

Products are shipped using as postal packages with tracking numbers but without signature


France, Monaco, Andorra
4€ less than 3cm thick
6€ fragile package less than 3cm thick
8€ package more than 3cm thick

European Union
5€ less than 3cm thick
8€ fragile package less than 3cm thick
10€ package more than 3cm thick

Other countries Canada, USA and Australia included
6€ less than 3cm thick
10€ fragile package less than 3cm thick
25€ package more than 3cm thick

Make sure you check your shipping address carefully before placing your order. We are not responsible for lost packages due to an incorrect address provided to us, or lost orders that were sent to a 3rd party. If a package is lost, you can make a claim with the postal carrier.
International orders may be delayed as they are sometimes held in customs or by the delivery service. Duties, taxes and customs charges are the responsibility of the recipient.

Privacy & Security

We respect your privacy and will use your personal information for processing, shipping and collections in association with your order. Emails and phone numbers are used if we need to contact you regarding your order. We will send occasional newsletters and new product notifications to your provided email address. We hate spam as much as you do and your information will never be sold or shared with 3rd parties.

Returns & Replacements

If you receive your package and the contents are damaged, please contact us immediately so that we can help you file a claim and replace your order. Please keep all of the original packaging material as this will be necessary to file the claim. According to the french law, items in their original condition and packaging may be returned for a full refund, excluding shipping charges if returned within 7 days of receipt. Special works on commission can not be returned.

Legal Mentions

The website Breizh-Bijoux / Fran Zainal.com is edited by Francoise  Zainal - Siret 380 264 457 00025 . For any further question or inquiry, please contact me (adress on the contact page).

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